Southwest Airlines Just Nickel And Dimed Some Customers At The Worst Possible Time
It doesn’t charge you bag fees. It doesn’t charge you for changes or cancellations. Its rewards points don’t expire. All this is currently quite easy to forget, given the airline’s long and winding debacle at the end of 2022. Why, renowned travel industry analyst Henry Harteveldt recently mused that some customers are still steering clear of Southwest. This, he said, had engendered in the airline “a moderate state of panic....