Welcome To 2021 A New Normal Or New Era For Crm Cx Ce
Not for COVID-19. But for not writing as much as I intended or wanted. I love writing and analysis and being opinionated and trying to at least explain existing ground – if not break new ground. And, while I don’t think that my opinion is much more than that, I owe it to myself to put it out there. So, my No. 1 New Year’s Resolution is to write a lot more....